Refund policy

You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered.

Lucky Dips and Mystery Bags cannot be returned for refunds, exchanges or store credit.

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.

Your returned item(s) should be in their original, unworn condition.

Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.

Returning from outside the UK?

Customs declarations for all International (Including the EU) returns must be marked ‘Returned goods. No commercial value’ on your customs declaration.