DELIVERY & RETURNS
Please allow 1 working day for your order to be dispatched (Excluding Weekends & UK Bank Holidays).
You will receive an email to confirm your order and then a second email to confirm once your order has dispatched. If you do not receive this email please check your junk and promo folders.
Delivery
Select here:
Please note the last order dates below are stated as a guide only. The delivery dates are not guaranteed due to unforeseen delays such as courier demand.
UK Mainland - STANDARD
DPD Tracked Delivery
1 - 2 working days
Home Delivery £4.95
DPD Pickup £3.95
(FREE on orders over £40)
Last Xmas Orders by Mon 22nd Dec
UK Mainland - EXPRESS
Next Day before 1pm
£6.95 (Order by 2pm weekdays)
Delivered by Royal Mail
Last Xmas Orders by Tues 23rd Dec
Northern Ireland & Channel Islands - STANDARD
Royal Mail Tracked Delivery
2 working days £4.95
(FREE on orders over £40)
Last Xmas Orders by Mon 22nd Dec
Northern Ireland & Channel Islands - EXPRESS
Next Day Before 1pm
£6.95 (Order by 2pm weekdays)
Delivered by Royal Mail
Last Xmas Orders by Tues 23rd Dec
USA - STANDARD
6 - 11 working days
Delivery US$ 4
(FREE on orders over $60)
Last Xmas Orders by Mon 8th Dec
USA - EXPRESS
4 - 6 working days
Delivery US$ 6
Last Xmas Orders by Fri 15th Dec
Europe, Canada & Australia - STANDARD
3 - 10 working days
Delivery £5.95
(FREE on orders over £70)
Last Xmas Orders by Friday 5th Dec
Europe, Canada & Australia - EXPRESS
3 - 4 working days delivery
Delivery £13.95
Last Xmas Orders by Mon 8th Dec
China & South America - STANDARD
20 - 30 working days
Delivery £7.95
(FREE on orders over £70)
China & South America - EXPRESS
15 - 20 working days delivery
Delivery £14.95
Rest of World - STANDARD
10 - 20 working days
Delivery £7.95
(FREE on orders over £70)
Rest of World - EXPRESS
5 - 7 working days delivery
Delivery £14.95
Get your Regalrose in time for Christmas!
Customs & Import Duties
Local taxes, duties or customs clearance fees may apply.
Shipping Suspensions
(Updated 15/10/2025) We do not currently ship to the countries listed below -
Afghanistan, Åland Islands, American Samoa, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo-Brazzaville, Congo-Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Cuba, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Pitcairn Islands, Portugal, Puerto Rico, Réunion, Russia, Rwanda, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, U.S. Outlying Islands, Vanuatu, Venezuela, Virgin Islands (U.S.), Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
To read more about our delivery and returns policy please see our FAQs here.
How do I return my item?
Our returns and exchange process is super simple. Follow the 2 steps below to initiate your return.
Step 1 - Visit our Returns Portal to request a return here.
Step 2 - Print a copy of our return form to include with your returned item(s) here.
(No printer? No problem, simply include a handwritten version with your return).
Exchanging an item?
We are happy to exchange for a different size, however we cannot exchange for a different style or colour.
If you require an exchange for a different style or colour, you will need to return the unwanted item for a refund and place a new order.
Good to know…
In the interest of hygiene, we cannot accept refunds or exchanges on pierced items.
You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered. Please note we do not offer free returns.
Your returned item(s) should be in their original, unused condition.
Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.
To read more about our delivery and returns policy please see our FAQs here.
