DELIVERY & RETURNS

Please allow 1 working day for your order to be dispatched (Excluding Weekends & UK Bank Holidays).

You will receive an email to confirm your order and then a second email to confirm once your order has dispatched. If you do not receive this email please check your junk and promo folders.

Delivery

UK Mainland - STANDARD

DPD Tracked Delivery
1 - 2 working days £3.95
(FREE on orders over £40)

UK Mainland - EXPRESS

Next Day before 1pm

£6.95 (Order by 2pm weekdays)

Delivered by Royal Mail

Northern Ireland & Channel Islands - STANDARD

Royal Mail Tracked Delivery
2 working days £3.95
(FREE on orders over £40)

Northern Ireland & Channel Islands - EXPRESS

Next Day Before 1pm

£6.95 (Order by 2pm weekdays)

Delivered by Royal Mail

Europe, USA, Canada & Australia - STANDARD

5 - 10 working days
Delivery £7.95
(FREE on orders over £70)

Europe, USA, Canada & Australia - EXPRESS

3 - 4 working days delivery
From £13.95 via FedEx or DHL

Please enter your address at checkout for a quote

China & South America - STANDARD

20 - 30 working days
Delivery £7.95
(FREE on orders over £70)

China & South America - EXPRESS

15 - 20 working days delivery
From £14.95 via FedEx or DHL

Please enter your address at checkout for a quote

Rest of World - STANDARD

10 - 20 working days

Delivery from £7.95

(FREE on orders over £70)

Rest of World - EXPRESS

5 - 7 working days delivery
From £14.95 via FedEx or DHL

Please enter your address at checkout for a quote

Customs & Import Duties

International orders outside of the EU may be subject to customs or import duties and tax charges once they reach their destination country. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. RegalRose is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with your local customs office to ascertain if any additional charges will be applied to your order. 

Temporary Shipping Suspensions

(Updated 20/12/2023) Shipping to the following countries has been temporarily suspended, we are working hard to resume shipping to all locations, please check back for updates -


Albania, Angola, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, Colombia, Costa Rica, Côte d’Ivoire, Djibouti, Ecuador, El Salvador, Fiji, French Polynesia, Gabon, Gambia, Grenada, Guatemala, Haiti, Honduras, Indonesia, Jamaica, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Nauru, New Caledonia, North Macedonia, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Philippines, Réunion, Russia, Seychelles, Sierra Leone, South Sudan, Sri Lanka, St. Lucia, Sudan, Suriname, Switzerland, Tonga, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, Turks & Caicos Islands, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia

To read more about our delivery and returns policy please see our FAQ's here.

How do I return my item?

Our returns and exchange process is super simple. Follow the 2 steps below to initiate your return. 

Step 1 - Visit our Returns Portal to request a return HERE.

Step 2 - Print a copy of our return form to include with your returned item(s) HERE.

(No printer? No problem, simply include a handwritten version with your return). 

Exchanging an item? 

We are happy to exchange for a different size, however we cannot exchange for a different style or colour. 

If you require an exchange for a different style or colour, you will need to return the unwanted item for a refund and place a new order.

Good to know…

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items. 

You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered. Please note we do not offer free returns.

Your returned item(s) should be in their original, unused condition. 

Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.

Returning from outside the UK?

Customs declarations for all International (Including the EU as of 1st Jan 2021) returns must be marked 'Returned goods. No commercial value'

If you have any questions or concerns, please contact our support team at care@regalrose.co.uk or via our contact form HERE.

To read more about our delivery and returns policy please see our FAQ's here.

Will I be charged customs fees to receive my order?


All Taxes & Duties are already included at checkout. No hidden fees! Our EU customers will not be charged custom fees*.

*Excludes Portugal, Bulgaria, Greece & Slovenia; Unfortunately our delivery partners are unable to provide a delivery duty paid service to these four countries. Therefore orders shipped to these countries may incur customs fees which must be paid by the receiver. We have no control over the charges levied by local customs offices. 

To read more about our delivery and returns policy please see our FAQ's here.