Privacy & Cookies – REGALROSE

Privacy & Cookies

Privacy Policy

REGALROSE Jewellery Ltd is committed to protecting the privacy and security of our customers and site visitors in accordance with the new General Data Protection Regulation update in 2018. This Privacy & Cookies Policy describes how your personal information is collected, used, and shared when you visit and/or make a purchase from www.regalrose.co.uk

We may change and update this policy to ensure transparency and compliance in order to inform you of all your rights relating to your personal data.

 

What information do we collect and why?

When you visit the site, to ensure your experience is as effective as possible, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

This information forms an important part of the operation of our site and enables us to develop and improve as we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect this type of Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.  

 - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

For more information on enabling, managing or blocking cookies visit here

 

When you make a purchase or attempt to make a purchase through the site, we collect certain information you have entered, including your name, billing address, shipping address, payment information and contact details.

This information allows us to get your order out to you, let you know when it is coming and prevent fraud. If you clicked the tick box to subscribe to our newsletters when checking out, you will be included in our newsletter campaigns and receive occasional emails including information on new products, collections and special offers. 

You can stop these emails at any time by:

- Contacting us by email at care@regalrose.co.uk

- By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of each email.

Please allow up to 3 days for this to take effect.

 

Cookies Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive when you visit certain websites. We use a number of different cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.

The four main types of cookies we use are:

- Site functionality Cookie

- Website Analytic Cookie

- Personalisation Cookie

- Segmentation and Targeting Cookie

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work.

 

Functional cookies remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. The functional cookies we use include:

- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

 

Reporting and analytics cookies are used to collect information about how you use our website and how often. We are dedicated to user experience and use this to help us improve and develop our website. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

- First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve browsing experience.

- Third party analytics cookies - We also use Google Analytics and Compass to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

 

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here.

KlaviyoWe use Klaviyo for email marketing communications and to manager our relationships with our customers. More information here.

Facebook Custom Audiences - We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our website. Their Privcay Policy can be found here.

AdRoll - We use AdRoll to deliver targeted advertisements to individuals who visit our websites. Their Privacy Policy can be found here.

Bing Ads - We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. Their Privacy Policy can be found here.

Criteo - We use Criteo Ads to deliver targeted advertisements to individuals who visit our websites. Their Privacy Policy can be found here.

Google Doubleclick - We use Google Ads to deliver targeted advertisements to individuals who visit our websites. Their Privacy Policy can be found here.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

 

Social and Content cookies are placed by many social media plugins (for example the Facebook 'like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Facebook - We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media. Their Privacy Policy can be found here.

Twitter - We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. Their Privacy Policy can be found here.

Pinterest We use Pinterest to allow visitors to our website to interact with and share content via Pinterest’s social media platform. Their Privacy Policy can be found here.

  

Remarketing

If you have accepted our cookies, one of the tools we use to keep you as up to date as possible with new products, new collections and special offers is targeted adverts. You will see these adverts on other websites (and sometimes on apps) across the internet.

They will include products and promotions that we think you will be interested in. This is based on information we hold about you; what you have previously viewed or clicked on and/or purchased from us previously. We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks.

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at care@regalrose.co.uk or mailing us at:

REGALROSE
Unit 7 Ground Floor
Parkway
Porters Wood
St Albans
Hertfordshire
AL3 6PA UK

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Policy here.

 

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Policy here.

 

Social Media

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our social media accounts, commenting or tagging us in photos or posts and sharing our content via liking or retweeting.

From this interaction, we may collect data that will help enhance your experience with us in the future. If you tag us in a photograph that we love, you may be lucky enough for us to share it across our SM accounts. By interacting with us, you are consenting that we can use images or comments royalty free without limitation.

If you are unhappy with us sharing your comments or images, please do let us know and we will stop.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We hold your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us.

 

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We do not knowingly collect the data of anyone under the age of consent on our website.

 

Changes to this pricay policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions & contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at care@regalrose.co.uk

or by post to

REGALROSE
Privacy Compliance
Unit 7 Ground Floor
Parkway
Porters Wood
St Albans
Hertfordshire
AL3 6PA UK