FAQs – REGALROSE

FAQs

Orders

    • We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us. Please see our returns page. Your cancellation rights can be found here

    • Orders will be despatched within 1 working day of them being placed. Orders are not shipped on weekends or bank holidays.

    • When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail or promo folder . You may have also accidentally entered an incorrect email address at the checkout, in this case please email us so we can adjust your details.

    • Yes – for more information please see our returns policy here.

    • We're sorry to hear that! We do take great care when packing your orders but from time to time there may be a mix up! Please get in touch with our Customer Care Team within 48 hours of receiving your order, we will sort this as quickly as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!

    • We're sorry to hear that! It is important to let us know within 30 days of receipt if you are in the EU and within 14 days of receipt elsewhere. Please get in touch with our Customer Care Team who will sort this as quickly as possible. Include your name, order number and let us know about the problem. We’ll be back in touch as soon as possible!

    • Please allow up to 10 working days for returns to be processed. You will receive confirmation of your refund once your return has been processed. All refunds will be issued back to the same card/paypal account the transaction was made from.

About Our Products

    • Most of our rings are available in the following 5 sizes. XS, S, M , L & XL (We do have some rings with larger sizes including mens sizes). The best way to indicate which size you will need is by measuring a ring you already own using a standard ruler. Measure inside the ring from one side to the other in millimeters, this is your rings 'inside diameter' - now that you have this you can use our sizing chart here: Size Guide

    • Some of our items sell out quickly. If you can still see the item on the website, it will be back in stock soon. Please sign up to the back in stock notification in the product’s description to ensure you are first to hear by email when the item is available again.

    • We offer both solid precious metal and precious metal plated products. These include; Sterling Silver (925), 18K Gold, 18K Gold plated Sterling Silver (925), Sterling Silver plated (925) Brass & 18K Gold plated Brass. All gemstones used in our designs are naturally formed, unless otherwise stated. More information for each of our products can be found in their descriptions.

    • Sterling Silver (925):
      Sterling Silver (925) is a soft metal and should be worn with care. Exposure to air naturally tarnishes silver over time so storing in an airtight bag is a great preventative measure. You can use a silver cloth to polish your sterling silver jewellery back to new. Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your silver as they contain fibers that can scratch the metal.

      Plated Jewellery:
      Keep water, lotions, perfumes and soaps away from plated jewellery to prolong its life. You can use a silver polishing cloth to polish your plated jewellery, just don't rub too hard! Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your jewellery as they contain fibers that can scratch the plating. Exposure to air naturally tarnishes plating over time so storing in an airtight bag is a great preventative measure.

    • If the metal content of the silver is 7.78grams or above the product will be hallmarked. The majority of our items fall below this weight band and carry the 925 mark only.

    • Yes, we use natural crystals and gemstones in our designs, unless otherwise stated.

Shipping

    • YES - You can track your order using the tracking number in your order confirmation email here: Track

    • Please see our Delivery and Returns page for more information here

    • Yes - For more information please see our Delivery and Returns page here

Payments/ Discounts

    • We accept most Debit/Credit cards, PayPal, Apple Pay & Google Pay

    • You can enter your Gift Voucher Code/Discount Code on the first page of checkout.

    • If you do not spend the full amount on the gift voucher the code will remain valid with your remaining amount. If you want to spend more than the value of the voucher you can simply pay the extra with paypal or by card at checkout.

    • Discount codes cannot be applied to sale items. Your discount code will only be applied to applicable products in your basket, at checkout.

    • Yes – please find more information here.

    • Every so often we release discount codes across our different social media platforms. Follow us on the links below to make sure you don't miss out!
      Instagram
      Facebook
      Twitter
      You can also sign up to our newsletter below for exclusive offers, competitions and to be the first to hear about newness!.

    • Sorry, once your order has been placed we are unable to manually add a discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

    • Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.

General Questions

    • As the stones we use are natural, there will be differences between each individual stone. This can be differences in sizes, tones and natural inclusions.

    • We are currently at full capacity for wholesale orders. Please contact louisa@regalrose.co.uk and your email will be answered when wholesale is available.

    • Yes! BLOGGERS & INFLUENCERS please contact ayme@regalrose.co.uk (Please insert the number of your collated followers in the subject to your email)

    • Select designs can be found at ASOS.com

    • Not currently, sorry! If you have any queries on our products or on a particular design, please email care@regalrose.co.uk so we can help you with your queries!