- Can I track my order?
How long will it take for my order to arrive?
Please see our Delivery and Returns page for more information here
Do you ship worldwide?
Yes - For more information please see our Delivery and Returns page here
BREXIT & EU CUSTOMS INFORMATION
Will I be charged customs fees to receive my order? - No, all Taxes & Duties are already included - no hidden fees!
Standard EU Customers - Please allow a minimum of 10 working days for your order to reach you.
Express EU Customers - Please allow a minimum of 4 days for your order to reach you.
To read more on Brexit Update please click here.
- I need to change or cancel my order, can you help me with this?
When will my order despatch?
Orders will be despatched within 1 working day of them being placed. Orders are not shipped on weekends or bank holidays.
I haven't received an order confirmation, has my order gone through?
When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail or promo folder . You may have also accidentally entered an incorrect email address at the checkout, in this case please email us so we can adjust your details.
Can I exchange an item?
Yes – for more information please see our returns policy here.
I received the wrong item or an item is missing
We're sorry to hear that! We do take great care when packing your orders but from time to time there may be a mix up! Please get in touch with our Customer Care Team within 48 hours of receiving your order, we will sort this as quickly as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!
I have received a faulty item
We're sorry to hear that! It is important to let us know within 30 days of receipt if you are in the EU and within 14 days of receipt elsewhere. Please get in touch with our Customer Care Team who will sort this as quickly as possible. Include your name, order number and let us know about the problem. We’ll be back in touch as soon as possible!
Have you received my return?
Please allow up to 10 working days for returns to be processed from the day we receive them. You will receive confirmation of your refund/exchange once your return has been processed. All refunds will be issued back to the same card/paypal account the transaction was made from. Please allow up to 5 business days for the funds to appear in your account.
Please note - Returned goods are your responsibility until we receive them back. Please keep hold of your proof of postage which shows the returns address, as this will insure the goods on their way back to us.
What is my ring size?
Most of our rings are available in the following 7 sizes. XXS, XS, S, M , L, XL & XXL (We do have some rings with larger sizes including mens sizes). The best way to indicate which size you will need is by measuring a ring you already own using a standard ruler. Measure inside the ring from one side to the other in millimeters, this is your rings 'inside diameter' - now that you have this you can use our sizing chart here:
An item I want is out of stock - when will this item be back in stock?
Some of our items sell out quickly. If you can still see the item on the website, it will be back in stock soon. Please sign up to the back in stock notification in the product’s description to ensure you are first to hear by email when the item is available again.
What is RegalRose’s jewellery made from?
We offer both solid precious metal and precious metal plated products. These include; Sterling Silver (925), 18K Gold, 18K Gold plated Sterling Silver (925), Sterling Silver plated (925) Brass & 18K Gold plated Brass. All gemstones used in our designs are naturally formed, unless otherwise stated. More information for each of our products can be found in their descriptions.
How do I take care of my jewellery?
Sterling Silver (925):
Sterling Silver (925) is a soft metal and should be worn with care. Exposure to air naturally tarnishes silver over time so storing in an airtight bag is a great preventative measure. You can use a silver cloth to polish your sterling silver jewellery back to new. Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your silver as they contain fibers that can scratch the metal.
Keep water, lotions, perfumes and soaps away from plated jewellery to prolong its life. You can use a silver polishing cloth to polish your plated jewellery, just don't rub too hard! Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your jewellery as they contain fibers that can scratch the plating.Exposure to air naturally tarnishes plating over time so storing in an airtight bag is a great preventative measure.
Is RegalRose’s silver hallmarked?
Yes, most our our Sterling Silver 925 items are hallmarked, with exception to smaller items where there is no space to make the 925 mark.
Are RegalRose’s stones/crystals natural?
Yes, we use natural crystals and gemstones in our designs, unless otherwise stated.
What forms of payment do you accept?
We accept most Debit/Credit cards, PayPal, Apple Pay, Google Pay, Klarna UK, Clearpay UK & Amazon Pay
What is Klarna?
Please find more information here
What is Clearpay?
Please find more information here
Where do I enter my Gift Voucher/Discount Code?
You can enter your Gift Voucher Code/Discount Code on the first page of checkout.
What happens if I spend more/less than the value of my gift voucher?
If you do not spend the full amount on the gift voucher the code will remain valid with your remaining amount. If you want to spend more than the value of the voucher you can simply pay the extra with paypal or by card at checkout.
Why won't my discount code work?
Discount codes cannot be applied to sale items. Your discount code will only be applied to applicable products in your basket, at checkout.
Do you offer Student Discount?
Yes – please find more here
- Where can I get a discount code from?
I've already placed an order but I want to use a promotional code on it, how do I do this?
Sorry, once your order has been placed we are unable to manually add a discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.
Can I use more than one discount code on my order?
Discount codes can’t be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
I've received an item and the stone looks different to the image.
As the stones we use are natural, there will be differences between each individual stone. This can be differences in sizes, tones and natural inclusions.
Can I stock RegalRose?
We are currently at full capacity for wholesale orders. Please contact firstname.lastname@example.org and your email will be answered when wholesale is available.
Do you work with bloggers?
Yes! BLOGGERS & INFLUENCERS please contact email@example.com (Please insert the number of your collated followers in the subject to your email)
Where else can I find RegalRose products?
Select designs can be found at ASOS.com & urbanoutfitters.com/en-gb/
Do you have a physical store of your own?
Not currently, sorry! If you have any queries on our products or on a particular design, please email firstname.lastname@example.org so we can help you with your queries!